ACTS Accessibility Statement

ACTS mission and objectives communicate our dedication to providing accessible transportation to all residents in the Town and County of Antigonish and our Accessibility statement of commitment establishes Our mission and objectives for achieving accessibility.

ACTS will achieve accessibility across transportation, client and customer service, information and communications, employment, education and the built environment. The related accessibility policies will be guided by the following principles:

  • Diversity – ACTS will provide service in a way that demonstrates respect for and appreciation of differences among people and their various accessibility requirements;
  • Adaptability – ACTS will provide service that is responsive to the diverse accessibility requirements of clients and adjust to changing circumstances, such as demographics and geography;
  • Dignity – ACTS will provide service in a way that allows persons requiring accessibility to maintain self-respect and the respect of other people;
  • Independence – ACTS recognizes that a person requiring accessibility is allowed to do things on their own without unnecessary help or interference from others;
  • Inclusion – to ensure the greatest possible level of social participation, ACTS will provide service in a way that allows persons requiring accessibility to benefit from the same services, in the same place, and in the same or similar way as other customers, unless a different way is necessary to enable them to access goods, services or facilities; and
  • Equitable opportunity – ACTS will provide service to persons requiring accessibility in such a way that they have an equal opportunity to access goods, services or facilities as what is given to others.

Statement of Commitment

ACTS is committed to meeting accessible transportation needs of persons with disabilities, seniors, other vulnerable populations, and the community at large in a timely manner. Towards this goal, ACTS has developed, implemented and maintains policies governing how the organization achieves or will achieve accessibility.

Policy

ACTS policies are or will be documented in written format and are or will be available to the public in accessible formats upon request, as well as to all employees, volunteers and members of the Board of directors.

Accessibility Plan

As part of ACTS commitment to achieving accessibility, we will develop, implement, maintain and document a multi-year accessibility plan, outlining our strategies to ensure the prevention and removal of barriers to accessibility across transportation, client and customer service, information and communications, employment, education and the built environment. Once developed, we will maintain the accessibility plan by means of a review and update every 2 years. Review and update will be conducted in consultation with clients, persons with disabilities, seniors, employees/volunteers, community members, partners, and the Municipalities of the Town and County of Antigonish. The accessibility plan will be made available on the ACTS website, along with yearly status updates that will highlight how we addressed current accessibility barriers, as well as how we plan to ensure the prevention and removal of future barriers. The accessibility plan will be made available in other accessible formats upon request.

Education and Training

All ACTS employees, volunteers, Board of Directors, persons involved in developing ACTS policies, and all persons who provide good, services or facilities on behalf of ACTS will receive accessibility education and training. This will include, but will not be limited to: regulations/standards of the Nova Scotia Accessibility Act, relevant sections of the NS Human Rights Act, safe and appropriate assistance techniques for persons with disabilities and seniors, appropriate and respectful language use while providing access, and so forth, that is appropriate to their responsibilities with ACTS; across transportation, client and customer service, information and communications, employment, education and the built environment. ACTS will provide any education and training in respect of any changes to the policies as outlined in the accessibility plan status updates on an ongoing basis.